Egg Heist — Support
Egg Heist is a party brawler with animals: grab eggs from the nest, carry them home and use your animal's moves to snatch eggs from your rivals.
Frequently asked questions
How do I play?
Pick an animal, grab eggs from the nest in the middle and carry them to your base. You can take eggs from your rivals' bases too, and they can take yours. Each animal has two signature moves and a natural trait. The full rules are in Settings → How to Play.
How do I earn gold?
Every match pays gold, win or lose, and harder rivals pay more (Easy, Normal, Hard). You can also watch an optional ad for free gold in the Shop or to double a match's gold, a few times a day.
I paid, but I didn't get my purchase.
Make sure you are online and signed in with the same Apple Account you used to buy, then open the game again. If it still hasn't arrived, use Settings → Restore purchases. If that doesn't help, email us with the purchase date.
What does Restore purchases bring back?
It brings back the Gold Doubler on a new device or after reinstalling. Gold, including the gold from gold packs and the Starter pack, is saved only on your device and can't be restored after the game is deleted.
How do I get a refund?
Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
The ad button doesn't work.
Ads need an internet connection, and each ad has a daily limit. Sometimes no ad is available; try again a bit later. The reward is given only when the ad is watched to the end. In the EEA, UK and Switzerland, ads load only when your privacy choices allow it.
Can I move my progress to another device?
Progress is saved only on the device where you play and isn't synced between devices.
How do I change the language?
The game uses your device's language. To choose a different one only for Egg Heist, open iOS Settings → Egg Heist → Language.
Contact
For questions, suggestions or problems, email us. Please include your device model, iOS version, the game's version (Settings → Version) and what happened. We will reply as soon as possible.